D-Secure Customer Support
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TRENDING SEARCHES
How to Get Help
The fastest route to an answer, from self-service to a support ticket
This support center covers the live D-Secure products: Drive Eraser for whole drives, File Eraser for selected files and folders, and Autopilot Detection. Most questions are answered faster through the self-help resources than by waiting for a reply, so we suggest working through the steps below in order. If you get stuck at any point, the support team is one email or ticket away.
Pages about products that are still coming soon, such as Mac Drive Eraser, mobile erasure, hardware diagnostics, PXE boot and remote Windows wiping through SCCM or Intune, are marked as previews. They describe planned behavior and are not instructions for a released feature.
1. Search first
Type a product name, method or error message into the search box at the top of this page. The trending searches list the questions customers ask most, such as how many overwrite passes a hard drive needs or how to erase data while keeping the operating system.
2. Pick the right resource
Use the knowledge base for step-by-step tasks, the help manual for in-depth reference and the FAQs for quick answers.
3. Check the troubleshooting pages
If a job stops or a drive is not detected, look at common issues and the error codes reference. Activation problems are covered in license activation.
4. Contact the support team
Still stuck? Email us or raise a ticket in the Assisted Support section below. A ticket keeps all the details of your issue in one place and lets you set a priority and category, which helps us route it to the right person.
What to include when you contact us
- The product you are using (Drive Eraser, File Eraser or Autopilot Detection) and how you started it.
- The erasure method you chose and the type of drive or files involved.
- Any error code or message exactly as it appears on screen, ideally with a screenshot.
- The model and serial number of the affected drive, if the problem concerns a specific device.
- What you have already tried, including any troubleshooting pages you followed.
Please never send passwords in an email or ticket. Our team will not ask you for them.
Licensing and report questions
Choose the Billing & Licensing category when your question is about licenses. Drive Eraser is licensed pay per drive, and File Eraser uses a yearly license with no automatic renewal. Administrators can see license allocation and users in the centralized admin console described in the Cloud Console guide.
Every erasure produces a signed report, with a certificate on page one and the summary after it, signed with SHA-256 and 2048-bit keys and available as PDF and JSON. If an auditor asks how a report was produced, point them to certificate generation and verification methods.
Self Help & Support
Access Support Information For Your D-Secure Products
Frequently Asked Questions
Frequently Asked Questions By Our Customers That Might Help You.
Knowledge Base
Step By Step Guide To Securely Wipe Data On Different Devices.
Technical Blog
Insights and practical guides on data erasure, cybersecurity, and IT asset lifecycle management.
D-Secure File Eraser Manual
Step-by-step instructions to install, configure, and set up D-Secure File Eraser for sanitization.
Drive Eraser Manual
Complete setup guide for Drive Eraser, covering bootable media creation and software configuration.
Drive Verifier Manual
Read-back verification of erased drives: boot or install the verifier, run a check and read the signed verification report.
Autopilot Detection Manual
Check laptops and desktops for Windows Autopilot and MDM enrollment before resale, and read the result for each device.
Drive Diagnostics Manual
Manual for the Drive Eraser Diagnostic add-on: setup, first scan, hardware tests and drive health checks.
Assisted Support
Raise a ticket or email support@dsecuretech.com with your support query
Write to Us
Get quick resolution to your query by writing to us on email.
Raise a Ticket
If you have queries and need help? Please submit a ticket.
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