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License Troubleshooting
Quickly resolve license activation and seat management issues for uninterrupted data sanitization.
Technical Troubleshooting Flow
If you encounter a "License Validation Failed" error, please verify that your machine has direct HTTPS access to license.dsecuretech.com.
In secure air-gapped operations, use the Manual Challenge Response method. Generate a .reqfile from the D-Secure Admin Console and upload it to the Customer Portal from an internet-enabled device.
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